000			00560nam a2200157Ia 4500
001			14037
005			20261006004550.0
008			120911s9999 xx 000 0 und d
020			_a0750642300 , 9780750642309
082			_a647.94068 ABB
100			_aAbbott, Peter _99450
245			_aFront office : procedures, social skills, yield and management / Peter Abbott and Sue Lewry .- 2nd ed.
260			_aOxford ; Boston, MA : Butterworth-Heinemann,1999
300			_a272 p. : ill. ; 25 cm.
650			_aHotel management Hotel front desk personnel _99451
999			_c14037 _d14037