000			00475nam a2200145Ia 4500
001			10863
005			20261006004308.0
008			120911s9999 xx 000 0 und d
082			_a331.4791 VAN
100			_aVan Der Wagen, Lynn _910718
245			_aCommunication in tourism & hospitality / Lynn Van Der Wagen
260			_aAustralia : Hospitality Press, 1997
300			_a218 p. : ill. ; 24 cm.
650			_aCustomer services InterpeRed Sportonel communication _911281
999			_c10863 _d10863