000			00532nam a2200169Ia 4500
001			10158
005			20261006004234.0
008			120911s9999 xx 000 0 und d
020			_a0071189769 9 (International ed.)
082			_a658.8 PAL
100			_aPalmer, Adrian _91193
245			_aPrinciples of services marketing / Adrian Palmer .- 3rd ed.
250			_a3e
260			_aLondon : McGraw-Hill, 2001
300			_a xiii, 516 p. : ill. ; 24 cm.
650			_aMarketing -- Management. Service industries -- Marketing.
999			_c10158 _d10158