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1. CREATING THE PART TO SUSTAINABLE CUSTOMER COMPETITIVE ADVANTAGE VALUE

by NAUMANN,EARL.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: THOMSON EXECUTIVE PRESS Availability: Items available for loan: Nilai University Library [Call number: 658.812 NAU] (1).

2. 1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.

by Greiner, Donna.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Rocklin, CA : Prima Pub., c1999. Availability: Items available for loan: Nilai University Library [Call number: 658.812 GRE] (1).

3. 1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.

by Greiner, Donna.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Malaysia : Advantage Quest, c1999. Availability: Items available for loan: Nilai University Library [Call number: 658.812 GRE] (1).

4. Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed.

by Timm, Paul R.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Pearson Education Ltd., 2007. Availability: Items available for loan: Nilai University Library [Call number: 658.812 TIM] (1).

5. The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo.

by Gallo, Carmine.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Nilai International School [Call number: r 658 GAL] (1).

6. How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash, David Calhoun.

by Kash, Rick | Calhoun, David (David L.).

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : HarperBusiness, c2010Availability: Items available for loan: Nilai University Library [Call number: 658.4012 KAS 2010] (1).