http://koha.nilai.edu.my/cgi-bin/koha/opac-search.pl?q=ccl=an%3A7134&sort_by=relevance&format=rss 5 0 50 ISBN:002903079X http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=6113 By BERRY, LEONARD L / PARASURAMAN, A..
FREE PRESS 002903079X

]]> Place hold on MARKETING SERVICES : COMPETING THROUGH QUALITY

]]> http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=6113 ISBN:0750660856 http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=10600 By Clark, Moira. .
Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. .
199 p. : ill. 0750660856

]]> Place hold on Business success through service excellence / Moira Clark and Susan Baker.

]]> http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=10600 ISBN:0131989375 http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=14994 By Harris, Elaine K..
Upper Saddle River, N.J: Pearson Prentice Hall, c2007. .
xvii, 169 p: ill; 26 cm. 0131989375

]]> Place hold on Customer service : a practical approach / Elaine KHarris- 4th ed.

]]> http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=14994 ISBN:1416546898 | 9781416546894 http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=19226 By Yellin, Emily, .
New York : Free Press, 2009 .
291 p. ; 24 cm..
1416546898 | 9781416546894

]]> Place hold on Your call is (not that) important to us :

]]> http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=19226 ISBN:9780071086967 http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=19724 By Zeithaml, Valarie A. .
New York, NY : McGraw-Hill/Irwin, 2013 .
xxvii, 642 p. : 26 cm..
9780071086967

]]> Place hold on Services marketing :

]]> http://koha.nilai.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=19724