TY  - BOOK
AU  - Greiner, Donna.
TI  - 1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni
SN  - 0761520295 (pbk.)
U1  - 658.812 GRE 
CY  - Rocklin, CA : Prima Pub., c1999.
KW  - Consumer satisfaction.   Customer services.     Customer relations.    Customer loyalty
ER  -