00622nam a2200157Ia 4500 9129 20261006004144.0 120911s9999 xx 000 0 und d 0761520295 (pbk.) 658.812 GRE Greiner, Donna. 9857 1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni. Rocklin, CA : Prima Pub., c1999. xvi, 263 p. : ill. ; 22 cm. Consumer satisfaction. Customer services. Customer relations. Customer loyalty. 9858 9129 9129 0 0 0 0 NU NU 2012-09-11 0 658.812 GRE 11714 2012-09-11 00:00:00 2012-09-11 OS