Greiner, Donna. <br/><br/>
1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni. 

 - Rocklin, CA : Prima Pub., c1999. 
 - xvi, 263 p. : ill. ; 22 cm. 
<br/><br/><label>ISBN: </label>0761520295 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.   Customer services.     Customer relations.    Customer loyalty.
<br/><br/><label>Dewey Class. No.: </label>658.812 GRE