TY  - BOOK
AU  - Naterop, B. Jean
TI  - Telephoning in english / B. Jean Naterop, Rod Revell .- 2nd ed
SN  - 0521469856
CY  - Cambridge, U.K. : Cambridge University  Press, 1997
PB  - Cambridge, U.K. : Cambridge University  Press, 1997
KW  - Telephone etiquette -- English language -- Spoken English
ER  -