TY  - BOOK
AU  - Goetsch, David L.
TI  - Understanding and implementing ISO 9000:2000 / David L. Goetsch, Stanley B. Davis
SN  - 013041106X
CY  - Upper Saddle River, NJ : Prentice Hall, 2002.
PB  - Upper Saddle River, NJ : Prentice Hall, 2002.
KW  - Total quality management
ER  -