@book{8757,
	author = {Goetsch, David L.},
	title = {Understanding and implementing ISO 9000:2000 / David L. Goetsch, Stanley B. Davis.},
	publisher = {Upper Saddle River, NJ : Prentice Hall, 2002.},
	address = {Upper Saddle River, NJ : Prentice Hall, 2002.},
	edition = {2nd ed.}
}