TY  - BOOK
AU  - Kaplan,Burton
TI  - Everything you need to know to talk your way to success / Burton Kaplan
SN  - 0132890593
U1  - 158.2 KAP 
CY  - Englewood Cliffs, N.J. : Prentice Hall, c1995.
KW  - Persuasion (Psychology) ,  Interpersonal communication.
ER  -