DESATNICK, ROBERT L. <br/><br/>
MANAGING TO KEEP THE CUSTOMER 

 - JOSSEY-BASS 
<br/><br/><label>ISBN: </label>1555420273 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGING TO KEEP THE CUSTOMER
<br/><br/><label>Dewey Class. No.: </label>658.812 DES