00451nam a2200169Ia 4500 683 20261006003454.0 120911s9999 xx 000 0 und d 0077077466 658.8 PAL Palmer, Adrian. 1193 Principles of services marketing / Adrian Palmer. Mcgraw Hill Book Co Ltd, c1994. p.cm. Marketing Management. 1194 ddc OS 683 683 0 0 0 0 NU NU 2012-09-11 0 658.8 PAL 1712 2012-09-11 00:00:00 2012-09-11 OS