00392nam a2200145Ia 4500 6113 20261006003921.0 120911s9999 xx 000 0 und d 002903079X 658.8 BER BERRY, LEONARD L / PARASURAMAN, A. 7133 MARKETING SERVICES : COMPETING THROUGH QUALITY FREE PRESS CUSTOMER SERVICES 7134 6113 6113 0 0 0 0 NU NU 2012-09-11 0 658.8 BER 5123 2012-09-11 00:00:00 2012-09-11 OS