BERRY, LEONARD L / PARASURAMAN, A. <br/><br/>
MARKETING SERVICES : COMPETING THROUGH QUALITY 

 - FREE PRESS 
<br/><br/><label>ISBN: </label>002903079X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES
<br/><br/><label>Dewey Class. No.: </label>658.8 BER