TY  - BOOK
AU  - Bruton, Noel
TI  - Effective user support : how to manage the IT helpdesk / Noel Bruton
SN  - 0077079531
U1  - 004.0888 BRU 
CY  - London ; New York : McGraw-Hill, c1995.
KW  - Information technology -- Management.         Customer services -- Management
ER  -