Bruton, Noel <br/><br/>
Effective user support : how to manage the IT helpdesk / Noel Bruton. 

 - London ; New York : McGraw-Hill, c1995. 
 - xvi, 220p. : ill. ; 25 cm. 
<br/><br/><label>ISBN: </label>0077079531 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology -- Management.         Customer services -- Management.
<br/><br/><label>Dewey Class. No.: </label>004.0888 BRU