BUCHANAN, RICHARD W. <br/><br/>
THE GREAT BARRIER THIEF : WHY COMPANIES & CUSTOMER SERVICES SELF-DESTRUCT AND HOW TO STOP IT 

<br/><br/><label>ISBN: </label>0-473-03242-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658 BUC