00422nam a2200133Ia 4500001000500000005001700005008004100022020001500063082001700078100002800095245009200123260002200215650005100237393120261006003736.0120911s9999    xx            000 0 und d  a0810391309  a658.4056 CRI  aed. Gottschalk, Jack A.  aCrisis response : inside stories on managing image under siege / ed. Jack A. Gottschalk  aVisible Ink Press  aCorporate image - United States - case studies