00365nam a2200133Ia 4500001000500000005001700005008004100022020001500063082001700078100002000095245006900115260002100184650002600205354520261006003720.0120911s9999    xx            000 0 und d  a0074621696  a658.4063 JAY  aJayaraman, M.S.  aBusiness process reengineering / M.S. Jayaraman, Natarajanganesh  aTata Mcgraw Hill  aOrganizational change