Johnston, Robert. <br/><br/>
Service operations management / 
Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. 
 - Fifth edition. 
 - Harlow, England ; New York :  Pearson,  2021. 
 - xxii, 609 pages :  illustrations (color) ;  27 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781292064468 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries --Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / J73 2021 
<br/><br/><label>Dewey Class. No.: </label>658  / JOH 2021