@book{20068,
	author = {De Janasz, Suzanne C., and Dowd, Karen O.,},
	title = {Interpersonal skills in organizations /},
	publisher = {McGraw-Hill Irwin, },
	year = {c2015.},
	address = {New York :},
	edition = {5th ed.},
	note = {Previous edition: 2012.}
}