TY  - BOOK
AU  - Bagdan, Paul.
TI  - Guest service in the hospitality industry
SN  - 9781118071809 (hardback) 
U1  - 338.4791  
PY  - 2013///]
CY  - Hoboken, New Jersey
PB  - Wiley, 
KW  - Hospitality industry
KW  - Customer services.
ER  -