Bagdan, Paul. <br/><br/>
Guest service in the hospitality industry / 
Paul Bagdan  
 - Hoboken, New Jersey :  Wiley,   c[2013]  
 - xvii, 298 pages :  illustrations ;   25 cm 
<br/><br/><label>ISBN: </label>9781118071809 (hardback)  1118071808 (hardback)  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services. 
<br/><br/><label>Dewey Class. No.: </label>338.4791   / BAG 2013