Kash, Rick. <br/><br/>
How companies win :  profiting from demand-driven business models no matter what business you're in /  
Rick Kash, David Calhoun. 
 - New York :   HarperBusiness,   c2010. 
 - x, 256 p. :   ill. ;   24 cm. 
<br/><br/><label>ISBN: </label>9780062000453 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Success in business.<br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Customer relations.<br/>Organizational change.
<br/><br/><label>Dewey Class. No.: </label>658.4012   / KAS 2010