TY  - BOOK
AU  - Yellin, Emily, 
TI  - Your call is (not that) important to us: customer service and what it reveals about our world and our lives 
SN  - 1416546898
U1  - 658.812 
PY  - 2009///
CY  - New York
PB  - Free Press, 
KW  - Corporations
KW  - Public relations
KW  - Customer relations
KW  - Customer services
ER  -