00681nam a22002057a 4500 19226 20261006005033.0 140320b xxu||||| |||| 00| 0 eng d 1416546898 9781416546894 658.812 YEL 2009 Yellin, Emily, 1961- 19946 Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin. New York : Free Press, c2009. 291 p. ; 24 cm. Corporations Public relations. 19947 Customer relations. 19948 Customer services. 7134 ddc OS 19226 19226 0 0 ddc 0 0 NU NU 2014-03-20 0 658.812 YEL 2009 22209 2014-03-20 00:00:00 2014-03-20 OS