Yellin, Emily,   1961- <br/><br/>
Your call is (not that) important to us :  customer service and what it reveals about our world and our lives / 
Emily Yellin. 
 - New York :  Free Press,   c2009. 
 - 291 p. ;   24 cm. 
<br/><br/><label>ISBN: </label>1416546898 9781416546894 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporations--Public relations.<br/>Customer relations.<br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812  / YEL 2009