De Janasz, Suzanne C. Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - 4th ed. - New York : McGraw-Hill Irwin, c2012. - xxi, 471 p. : ill. ; 28 cm. ISBN: 9780071086301 (pbk.) Subjects--Topical Terms: Interpersonal relations.Psychology, Industrial.Organizational behavior. Dewey Class. No.: 158.7 / DEJ 2012