TY  - BOOK
TI  - User-centered design stories : real-world UCD case files / edited by Carol Righi and Janice James
PB  - Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007.
KW  - New products --Management --Case studies.    Customer relations --Case studies.     User interfaces (Computer systems) --Case studies. Reengineering (Management) --Case studies
ER  -