User-centered design stories : real-world UCD case files / edited by Carol Righi and Janice James. 

 -  Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007. 
 - xxi, 535 p. : ill., maps ; 24 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>New products --Management --Case studies.    Customer relations --Case studies.     User interfaces (Computer systems) --Case studies. Reengineering (Management) --Case studies.