Evans, James R. (James Robert) <br/><br/>
The management and control of quality / James R. Evans, William M. Lindsay. 

 - 8th ed. 
 -  Mason, OH : South-Western Cengage Learning, c2011. 
 - xxiii, 743 p. : ill. ; 25 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.    Total quality management.    Quality assurance.