Russell, Roberta S. <br/><br/>
Operations management : quality and competitiveness in a global environment / Roberta S. Russell, Bernard W. Taylor III. 

 - 5th ed. 
 -  Hoboken, NJ : John Wiley, c2006. 
 - xxii, 808 p. : ill. (chiefly col.) ; 29 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.      Quality control.