NAUMANN,EARL <br/><br/>
CREATING THE PART TO SUSTAINABLE CUSTOMER COMPETITIVE ADVANTAGE VALUE 

 - THOMSON EXECUTIVE PRESS 
<br/><br/><label>ISBN: </label>0538838477 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER SATISFACTION
<br/><br/><label>Dewey Class. No.: </label>658.812 NAU