TY  - BOOK
AU  - Marshall, Greg W.
TI  - Relationship selling and sales management / by Mark WJohnston, Greg WMarshall
SN  - 007289296X
U1  - 658.85 JOH 
CY  - Boston : McGraw-Hill/Irwin, c2005.
KW  - Selling, Relationship marketing,  Customer relations
ER  -