Johnston,Robert <br/><br/>
Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded 

 - Harlow,England;NewYork:FT/PrenticeHall,2005 
 - xix,496p:ill;25cm 
<br/><br/><label>ISBN: </label>0273683675/9780273683674 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Serviceindustries--Management
<br/><br/><label>Dewey Class. No.: </label>658JOH