Harris,ElaineK <br/><br/>
Customer service: a practical approach / Elaine K Harris - 4thed 

 - UpperSaddleRiver,NJ:PearsonPrenticeHall,c2007 
 - xvii,169p:ill;26cm 
<br/><br/><label>ISBN: </label>9780131989375,'0131989375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customerservices
<br/><br/><label>Dewey Class. No.: </label>658812HAR