Kandampully, Jay  <br/><br/>
Services management : the new paradigm in hospitality / Jay Kandampully.  

 -  Frenchs Forest, NSW : Hospitality Press, 2002.  
 - xii, 380 p. : ill. ; 25 cm.  
<br/><br/><label>ISBN: </label>9781862505094 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management   Tourism--Management   Leisure industry--Management  
<br/><br/><label>Dewey Class. No.: </label>647.940685 KAN