00679nam a2200157Ia 45000010006000000050017000060080041000230200015000640820019000792450125000982600048002233000029002716500094003009990017003949520110004111623420261006004739.0120911s9999    xx            000 0 und d  a0789011417  a647.940685 SER  aService quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.  aNew York : Haworth Hospitality Press, 2001.  axvii, 339 p: ill; 22 cm.  aHospitality industry--Management Tourism--Management Leisure industry--Management 915562  c16234d16234  00104070aNUbNUd2012-09-11l2o647.940685 SERp13391r2016-06-22 00:00:00s2016-06-11w2012-09-11yOS