TY  - BOOK
TI  - Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors
SN  - 0789011417
U1  - 647.940685 SER 
CY  - New York : Haworth Hospitality Press, 2001.
KW  - Hospitality industry--Management Tourism--Management Leisure industry--Management
ER  -