Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. 

 -  New York : Haworth Hospitality Press, 2001. 
 - xvii, 339 p. : ill. ; 22 cm. 
<br/><br/><label>ISBN: </label>0789011417 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.  Tourism--Management.  Leisure industry--Management. 
<br/><br/><label>Dewey Class. No.: </label>647.940685 SER