00486nam a2200157Ia 4500 14994 20261006004638.0 120911s9999 xx 000 0 und d 0131989375 658.812 HAR Harris, Elaine K. 15069 Customer service : a practical approach / Elaine KHarris- 4th ed. Upper Saddle River, N.J: Pearson Prentice Hall, c2007. xvii, 169 p: ill; 26 cm. Customer services. 7134 14994 14994 0 0 0 0 NU NU 2012-09-11 3 2 658.812 HAR 14745 2017-04-20 00:00:00 2017-03-09 2012-09-11 OS