Harris, Elaine K. <br/><br/>
Customer service : a practical approach / Elaine KHarris- 4th ed. 

 - Upper Saddle River, N.J: Pearson Prentice Hall, c2007. 
 - xvii, 169 p: ill; 26 cm. 
<br/><br/><label>ISBN: </label>0131989375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812 HAR