Keen.Peter G.W./Knapp,Ellen M. <br/><br/>
Every manager's guide to business processes: a glossary of key terms & concepts for today's business leader 

 - Harvard 
<br/><br/><label>ISBN: </label>0875846270 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management- terminology
<br/><br/><label>Dewey Class. No.: </label>650.03 KEE