TY  - BOOK
AU  - Hinkin, Timothy R.
TI  - Cases in hospitality management : a critical incident approach / Timothy RHinkin- 2nd ed
SN  - 047168693X
U1  - 647.94068 HIN 
CY  - Hoboken, N.J: John Wiley & Sons, c2006.
KW  - Hospitality industry--United States--Management--Case studies
ER  -