Quality management / Howard SGitlow ..[et al.].- 3rd ed 

 - Boston : McGraw-Hill/Irwin, c2005. 
 - xviii, 797 p: ill; 24 cm+ 1 CD-ROM (4 3/4 in.) 
<br/><br/><label>ISBN: </label>0073662631 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control-statistical methods
<br/><br/><label>Dewey Class. No.: </label>658.4013 QUA