Ismail, Ahmed. <br/><br/>
Front office operations and management / Ahmed Ismail. 

 - New York : Delmar Thomson Learning, c2001. 
 - xix, 355 p: ill; 25 cm. 
<br/><br/><label>ISBN: </label>0766823431 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel     Hotel management
<br/><br/><label>Dewey Class. No.: </label>647.94068 ISM