TY  - BOOK
AU  - Abbott, Peter
TI  - Front office : procedures, social skills, yield and management / Peter Abbott and Sue Lewry .- 2nd ed
SN  - 0750642300 , 9780750642309 
U1  - 647.94068 ABB 
CY  - Oxford ; Boston, MA : Butterworth-Heinemann,1999
KW  - Hotel management      Hotel front desk personnel
ER  -