Abbott, Peter <br/><br/>
Front office : procedures, social skills, yield and management / Peter Abbott and Sue Lewry .- 2nd ed. 

 - Oxford ; Boston, MA : Butterworth-Heinemann,1999 
 - 272 p. : ill. ; 25 cm. 
<br/><br/><label>ISBN: </label>0750642300 , 9780750642309  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management      Hotel front desk personnel 
<br/><br/><label>Dewey Class. No.: </label>647.94068 ABB